FAQs

How can I contact you about my order?

The best way to contact us is via email. Reach out to us at info@lilybelleandthreads.com with any questions about your order. Be sure to include your name in the email so that I can be sure to reference the correct order when answering questions.

What is your return policy?

Please see our Shipping & Return page for all info.

How long does it take to fulfill my order?

All custom bum bags will be fulfilled within 0-1 week. A more complex embroidery design will be 1-2 weeks turn around. Thank you for being patient with me, as I am a one lady show! I will do my very best to have your order completed and in your hands as quick as possible!